Express Scripts Sr. Manager - Software Dev. Engineering (Customer Contact Platform) in Franklin Lakes, New Jersey
SCOPE OF JOB
Provides direction and manages mid-level professional employees, high-level non-exempts, and/or supervisors; may manage technical/business support or production/operation staff; Is accountable for the performance and results of a team within own discipline or function; Adapts departmental plans and priorities to address resources and operational changes; Work is reviewed upon completion for adequacy in meeting objectives.
Knowledge and Abilities:
Ability to lead high talent teams in local and remote locations; Previous supervisory experience in leading a technical team or managing a larger cross-functional team of non-direct reports; Ability to motivate employees, handle difficult employee relations issues and create a culture that supports high employee morale; Conceptual knowledge of IT concepts, procedures and practices; Advanced problem solving skills and the ability to work collaboratively with other departments to resolve complex issues with innovative solutions; Demonstrated ability to prioritize work load and meet project deadlines; Ability to adapt in a dynamic work environment and make independent decisions; Extremely detail oriented; Strong customer service focus; Excellent oral and written communication skills; Willingness to work a flexible schedule to accommodate project deadlines