JPMorgan Chase Change Management Lead in Jersey City, New Jersey

GTI Organization Development – Change Management Lead – VP, Jersey City

About J.P. Morgan Chase & Co.

J.P. Morgan Chase & Co. is a leading global financial services firm that specializes in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing and asset management. JPMorgan Chase & Co. serves millions of consumers in the United States and many of the worlds most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. The firm spends roughly $9 billion a year on technology and employs over 40,000 technologists. Our dedicated teams design, build and deploy technology solutions that, amongst many other things, process $6 trillion in payments per day and serve 19 million mobile customers.

About Global Technology Infrastructure

Global Technology Infrastructure (GTI) is the technology infrastructure organization for the firm, delivering a wide range of products and services, and partnering with all lines of business to provide high quality service delivery, exceptional project execution and financially disciplined approaches and processes in the most cost effective manner. The objective of GTI is to balance business alignment and the centralized delivery of core products and services. GTI is designed to address the unique infrastructure needs of specific lines of business and the demand to leverage economies of scale across the firm.

The Organization Development team is responsible for enabling leaders and teams in the GTI organization to drive the GTI Transformation. We are focusing on Junior Talent, Diversity & Inclusion as well as Manager Effectiveness. The team partners with all departments across GTI to drive organisational change programs and continuous improvement.

Individual role description

GTI is looking for a Change Management Lead with experience executing change across large scale organizations at all levels:

  • Lead organizational change activity across an organization of 6000 people

  • Bring industry knowledge and best practice and share with core team and broader change agent network

  • Design and implement structure and roadmap for change across GTI

  • How do we get the best out of the change agents we have in the organization

  • Promoting adoption of principles and practices to build high performing teams, effective leadership at all levels – coaching them along on the change journey

  • Partner and drive the in-region people programs including Diversity and inclusion, Junior Talent, learning, manager effectiveness and all things Advancing You

  • Communicating the change journey to a wide array of stakeholders in an effective and innovative way – ability to put yourself in the other persons shoes

  • Teach and coach change management practices and values within the organization – it will not be one size fits all but we will also need an element of consistency

  • Influencing change at all levels both within and external to GTI

  • Inspiring adoption of the change management journey through strong face to face, written and creative communication channels

  • Running and facilitating meet ups, workshops and training

Desired experience for the role

  • Significant experience working with organizational leadership and teams to help them understand change

  • Experience and understanding of challenges scaling programs across large organizations

  • Deep knowledge and passion for all things people based

  • A strong communicator at all organisation levels – able to demonstrate the self-awareness to change message depending on audience and be flexible to accommodate varying levels of experience/knowledge/engagement

  • Experience and passion for working with the following areas: manager effectiveness, junior talent, learning, culture and change management.

  • Ability to mobilize talent in the organization to implement programs

  • Experience connecting with people at all levels of the organization to build a picture / create a point in time and tell stories

  • Exhibits a deep-passion for continuous learning and seeks to provide knowledge gained throughout the entire organization, beyond the team and line of business, can facilitate classes and workshops

Personal Skills Criteria:

  • Servant Leader – Must be able to garner respect from individuals/teams and be willing to get their hands dirty to get the job done

  • Communicative and Social – Must be able to communicate well with teams, managers and leadership

  • Task-orientated – focus on detail and delivery.

  • Facilitative – Must be able to lead and demonstrate value-add principles

  • Assertive – Must be able to be a voice of reason and authority, be able to have uncomfortable conversations

  • Enthusiastic Engagement– Must be high-energy and be a source for motivation/inspiration

  • Continual Improvement – Must continually be growing ones craft learning new tools and techniques to manage oneself

  • Conflict Resolution – Must be able to facilitate discussion and facilitate alternatives or different approaches

  • Disruptor – willing to challenge the status quo and ask the difficult questions

  • Attitude of Empowerment – Must be able to lead

  • Attitude of Transparency – Must desire to bring disclosure and transparency to the business about development and grow business trust

At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.

@2017 JPMorgan Chase & Co. JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran

All internal moves will normally take place on the same grade and same salary. Salaries are reviewed annually in February. Exceptions to the rule regarding transfer on current salary may include a move between geographic locations

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.