Walgreens LOOK BOUTIQUE LEAD BEAUTY ADVISOR in NEW YORK, New York
Responsible for all facets of the LOOK boutique operations within the store.
Registers sales on assigned cash register and provides customers with courteous, fair, friendly, and efficient checkout service.
Coaches less experienced LOOK team members to provide outstanding customer service. Assists with training and onboarding of new LOOK team members.
Models and delivers a distinctive and delightful customer experience.
Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
Proactively develops regular customers and calls those customers when their preferred items are on sale.
Maintains awareness of and communicates Walgreens community events to colleagues and customers.
Provides customers with courteous, friendly, fast, and efficient service.
Recommends items for sale to customer and recommends trade-up and/or companion items.
Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
Responsible for opening and closing checklist to get product ready to sell each day. Maintains cleanliness of LOOK boutique. Ensures areas are set to planogram and product is available at all times. Completes resets and revisions.
Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager.
Works with Store Manager and suppliers to create and schedule in-store events and to increase sales and customer service levels.
Assists with developing, training, and motivating LOOK boutique team members in accordance with Company policies and procedures.
Maintains a client book to assist in follow up phone calls and scheduling appointments.
Implements Company asset protection procedures to identify and minimize profit loss.
Has working knowledge of store systems and store equipment.
Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
Complies with all company policies and procedures; maintains respectful relationships with coworkers.
Completes special assignments and other tasks as assigned.
Training & Personal Development
Seeks self-development by monitoring own performance, setting high personal standards, maintaining awareness of beauty trends, learning from others, and improving job performance.
Attends training and completes PPLs requested by Manager or assigned by corporate.
Maintains professional appearance at all times.
Serves as a liaison between management and non-management team members by communicating assigned tasks to team members when store management is not present.
Reports disciplinary issues and customer complaints to management.
Job ID: 84350BR
Title: LOOK BOUTIQUE LEAD BEAUTY ADVISOR
Company Indicator: Duane Reade
Employment Type: Full-time
Job Function: Retail
Full Store Address: 775 COLUMBUS AVE,NEW YORK,NY,10025-5920
Full District Office Address: 775 COLUMBUS AVE,NEW YORK,NY,10025-5920-14401-S
External Basic Qualifications:
Cosmetology or Esthetician license OR High School diploma/GED and at least 2 years’ experience in the cosmetics / beauty industry.
At least 2 years’ experience retail sales.
At least 2 years’ experience in coaching, mentoring and training staff.
Basic level PC skills (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents, access information on-line, etc).
Experience providing customer service to internal and/or external customers, including meeting quality standards for services and evaluation of customer satisfaction.
Require willingness to work flexible schedule including evenings and weekend hours.
Must be fluent in reading, writing and speaking English. (Except in Puerto Rico)
Preferred licensure in Cosmetology or Esthetician as granted by appropriate state licensing authority.
Bilingual in English and Spanish.
Store: 14401-NEW YORK NY