FieldCore Service Manager PS GA, NC, SC, and FL Area in New York, New York

Requisition Number 18-0315

Post Date 3/22/2018

Title Service Manager PS GA, NC, SC, and FL Area

City Various USA

Country United States


Important: To apply for this position, please scroll to the bottom of this posting and click on "apply-online". FieldCore, a GE company, is a new, independent industrial field services company that will deliver the highest standard of field services excellence

and capabilities for GE and its customers. FieldCore will bring together the field services expertise and people from both Granite Services and GE’s Power Services into one powerhouse. Driven by the values of safety, quality, and integrity, FieldCore will

be built to deliver operational excellence for customers in the power generation, oil & gas, nuclear, and wind power markets. For more information, check out Role Summary/Purpose: The Service Manager plans, prepares, and manages projects

from beginning to end in order to maximize productivity and meet customer requirements. These projects will be for industrial Power Generation rotating equipment installations, maintenance, outages, etc. In addition to owning the overall execution of site

projects, the Service Manager will act as the field execution owner for the customer, managing Fulfillment 5 (safety, quality productivity, on-time-delivery, and cost) to ensure operating plans are met according to schedule. The Service Manager serves as the

primary customer interface. The majority of the work to be performed will be in the Georgia, South Carolina, North Carolina, and Florida areas. There will be more locations added in the future. These positions are for work in the US and are for Legally authorized

to work in the US candidates. You must be able to pass a drug test and background check. Some of the physical requirements of this position are traveling / field service job that requires you to be able to be away from home for extended periods of time, the

ability to lift safely a minimum of 50 pounds, perform physical work-related activities if needed, work safely at different heights if needed, and wear personal safety protection equipment (PPE). Employees must be prepared to work in different shifts, as required,

to safely complete the assignment. Essential Functions:

  • Develop field service outage cost estimates using standards. Ensure all aspects of the job related to field service are planned accordingly, including schedule, cost, man loading, and job set-up.

  • Plan, prepare, and manage projects from beginning to end by reviewing project requirements, setting up projects, mapping POs, developing and executing against cost estimates, establishing project risk analysis and mitigation strategies, and owning performancerelative to Fulfillment5 and customer KPI/CTQs targets

  • Serve as the additional customer interface with P&L, and communicate with the Customer Service Manager, CSL, and CPM

  • Review and verify the forecast to maximize utilization and meet catalog targets

  • Review sub-contracts and negotiate terms and conditions

  • Communicate with Field Service Coordinators, Resource Managers, EHS Managers, and Staff Project Managers to update the job status and ensure project success on a daily basis

  • Lead daily project executionstatus calls, Day 2 calls, and OEL Day 2 spot check calls to maintain project accountability

  • Own the status and monitoring of progress and costs of the project with the support of the project controls team

  • Analyze and report project close out metrics todetermine proximity to operating plan targets

  • Review revenue pacing and billing and approve supplier invoices

  • Manage PO limit reports, placed employees without POs, unbilled shipments, accounts receivable, and credit card aging to remain within cost targets

  • Lead shift handover review sessions to improve the effectiveness of future projects

  • Implement corrective actions based upon Safety Observations, Advanced Communication Notifications, and Root Cause Analyses

  • Interview candidates and assess job qualificationsto assist with the recruitment and hiring processes

  • Reward and recognize strong performance on the job site via site compensation / incentive process

  • Ensure EHS standards at site are met by working with the Site EHS Specialists to develop and execute FMEplans, customer requirements, and overall OneGE EHS plan compliance and completion

  • Preside over the execution activities of a team of field employees to include outage managers and construction managers

  • Run or support (as required) end customer pre- andpost-outage meetings to maximize project efficiency and effectiveness

  • Identify the need and complete requisition process for tooling and 3rd party vender (labor and non-labor) services

  • Approve technical reports generated on site, update documentation asrequired

  • Maintain contact with TFAs running you assigned projects for direction, updates and support as needed

  • Perform other duties as assigned Desired Characteristics:

  • Bachelor’s degree or equivalent in related field with minimum five to seven years’project management experience

  • Experience in power generation or technical industry can be substituted for degree and /or project management experience

  • Minimum 3 years managing and developing people/teams

  • Excellent customer service and interpersonal skills

  • Proficient in project management

  • Ability to solve complex problems

  • Excellent communication skills

  • Ability to perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time sensitive deadlines

  • Some travelrequired

  • English proficiency required

  • We are an Equal Opportunity Employer, including disabled and vets.

  • For more information regarding affirmative action and equal employment opportunity click here at .