Compass Group, North America NIGHT MANAGER ON DUTY in Westchester, New York
NIGHT MANAGER ON DUTY 3/13/18New York-Westchester
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Job ID: ASM03131888073Great People. Real Opportunities.Description:
Location: GE Management Development Insititute - Crotonville
A Fresh Approach to Great Results.
At FLIK, our operating philosophy is centered on three essential factors: great food, great service and great people.
A FLIK Family-Then & Now. Great Food and Great Service are only possible with Great People behind the scenes. FLIK’s steadfast dedication to the training and support of our associates continues to nourish our vision and growth. Dedication, diligence, operational excellence and hands-on expertise are FLIK trademarks – only achievable through the work of our team of professionals. We embark on a relationship with every FLIK associate that provides, demonstrates and cherishes growth, education and ongoing mentoring – today and every day.
Oversee all the departments of the facility during the overnight and act as the manager on duty. Respond to a wide variety of situations that may arise on the overnight. Accurately assess the situation and determine the correct course of action. Judgement, problem solving and decision making ability is important because things are ever changing.
Advises with all department supervisors and managers in the transition between the second and third shift and ensure transfer/coordination of all activities are seamless.
Manages the activities of all the departments of the hotel during the overnight shift. Directs staff and ensures communications and follow-up with day shift on any problems, guest requests or special requirements.
Frequently tours the hotel and monitors the activities of all departments.
Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
Oversee the front desk and night audit functions. Help the front desk with check-ins, check-outs and do room assignments if necessary.
Schedule: Sunday - Thursday nights 10pm-7am typically, Friday & Saturday based on business needs.
Proactively understand guests’ needs.
Other duties as assigned.
Minimum of an Associate’s Degree in Business Management or Hospitality. Bachelor’s Degree preferred.
Knowledge of reservations and property management systems
Knowledge of housekeeping standards and operation
Excellent customer service skills
Strong communication skills
Proficient with Microsoft Office products
Apply to Flik today!
Flik is a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Career LevelMid Career (2+ Years Experience)SectorFlikAreas of InterestHotel/Conference Center ManagementEducationAssociate's Degree/2 Year CollegeLocaleNew York-WestchesterPreferred LanguageEnglish